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Customer services advisor

Merthyr Tydfil
CRA GROUP RECRUITMENT AND PAYROLL LTD
Customer service advisor
Posted: 21 August
Offer description

3-4 months contract with a local authority

Job Purpose

* To provide administrative support to the Highways department, assisting in day-to-day operations and ensuring smooth communication and documentation processes. The role also includes covering for the current administrator during periods of absence such as annual leave.

Key Duties/Accountabilities

* Assist the Highways administration team with daily administrative tasks.
* Perform general office duties including:
o Filing and organising documents.
o Drafting and sending letters and emails.
o Answering phone calls and responding to inquiries from stakeholders.
* Maintain accurate records and ensure proper documentation.
* Support internal and external communications related to Highways projects.
* Provide cover for the current administrator during annual leave or other absences.
* Liaise with other departments and external partners as required.
* Ensure compliance with departmental procedures and policies.
Essential Experience Required

* Previous experience in an administrative or clerical role, preferably within a public sector or infrastructure-related department.
* Experience handling phone calls and correspondence with stakeholders.
* Familiarity with document management and filing systems.
Essential Qualification Required

* Minimum GCSEs (or equivalent) including English and Maths.
* NVQ Level 2 or 3 in Business Administration (desirable)
Additional information to note

* Working hours: 37 hours per week
* Location: Triangle Business Park, Pentrebach, Merthyr Tydfil, Merthyr Tydfil County Borough, CF48 4TQ, United Kingdom
* Based at unit 5 Pentrebach, Mon to Thursday 08:00 to 16:00; Fri 08:00 to 15:30
* The role closes on 22nd Aug 2025, apply ASAP.




Requirements

Requirements
* Previous administrative or clerical experience
* Experience in public sector or infrastructure-related department (preferred)
* Familiarity with document management and filing systems
* Minimum GCSEs including English and Maths

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