An exciting opportunity has arisen within our HR team here at Deeside as a HR Case Manager.
To provide a professional, proactive, expert telephone and written HR advisory service to managers at all levels across the business.
Specifically in relation to the management of serious conduct matters, capability, employee concerns and employee relations issues, including the management of suspensions and investigations. To provide active support to managers in the day to day case management of serious / complex employment issues whilst at all times considering the commercial constraints of the business and the legal framework.
Act as a fully participating member of the HR team supporting HR and liaising and developing effective working relationships with wider stakeholders
Provide support to Managers or act as HR lead on complex people matters, including hearings and appeals
Ensure good employment practice through the provision of clear advice and guidance in line with Iceland’s HR policies, procedures and guidelines
Adopt a pragmatic approach in offering solutions to managers, while recognising legal and regulatory requirements.
Take every opportunity to coach managers in aspects of people management including communication, robust decision making, fairness and consistency and application
Ensure all case management details are recorded accurately on the Case Management System and that cases are managed pro-actively and driven through to conclusion and ensuring personnel database reflects accurately
Work collaboratively with your field-based Case Manager colleagues to ensure consistency of approach and application of precedent
Accurate, considered diary management
Compliance with HR policy and legislation /processes
Risk analysis - SLA’s met - People issues successfully dealt with by the line with appropriate support
Accurate and timely completion of case management administration
Proven track record of managing a range of complex HR cases
Confident communication with people at all levels, with a style that is clear, engaging, coaching and collaborative whilst at times of challenge can hold your own
Experience of applying a commercial and pragmatic approach to providing HR risk based solutions to difficult issues that arise within challenging situations
Ability to work flexibly in an agile way in order to meet deadlines and respond positively and constructively to feedback
Can evidence building capability within a coaching framework - Good analytical and problem solving skills
We will help you grow and develop your career and give you the freedom to show that you really care.
15% discount in Iceland stores
30% discount at Club Individual Restaurants
33 days holiday (including bank holidays)
Pension (NEST)
Free onsite parking
Onsite electric car charging ports
Subsidised staff restaurant and Costa Coffee
Christmas vouchers
Refer a Friend Scheme
Discounted dry cleaning
Long service awards