George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.
The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.
Our vision is"to EXCEL at patient care". If you think you've got what it takes, help us realise this and join#TeamEliot.
Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.
We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role further
We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.
Job overview
22.5 hours per week
Permanent
Closing Date: 8th July 2025
Interview Date: TBC
**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
We welcome applications from the Armed Forces Community – get in touch to find out more
Main duties of the job
* To communicate with patients within the department and on the telephone
* Provide patients with information regarding their scans and in particular preparations they need to
follow prior to appointment
* Liaise with other members of staff within the department
* Show empathy and tact at all times when dealing with the public
* Attend Mandatory Training sessions as required
* Follow the policies and procedures laid down within the Radiology Department and throughout the
Trust
* Suggest improvements that could be made in a particular job role possibly saving time/money for
the department
* Accuracy and confidentiality are the most important responsibilities of the job role
* Input and retrieve patient details using the Trust wide PAS system and the RIS
* Interrogate and validate the departmental waiting lists to ensure that robust and accurate data is
available to requestors
* Participate in the future upgrades of the radiology information system
* Support service improvement within the radiology department
* Monitor the efficiency of the booking system and suggest improvements
* Comment on policies and procedures
Working for our organisation
Here at George Eliot our vision to‘excel at patient care’ takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Detailed job description and main responsibilities
* Provide an appointment booking service within the Radiology Department
* Provide cover for other Appointment Clerks within the Radiology Department
* Ensure that all Radiological referrals are scheduled to the appropriate modality in an efficient manner to avoid any loss of capacity in the agreed sessions
* Maintain a short notice list of patients with contact numbers to ensure the efficient use of appointment spaces that become available
* Telephone patients if scheduling occurs less than 7 days before their appointment date
* Use of the Soliton and Lorenzo systems
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Person specification
Experience and Knowledge
* Experience of booking all radiological examinations, including patient preparations
* Experience of using a booking system in some environment
Qualifications
* Good standard of education up to GCSE or Level (A-C) standard
* NVQ level 3 in Business Administration or Customer Service; or demonstrable relevant experience
Skills and Abilities
* Ability to schedule radiological examinations, taking into account radiologist, radiographers and sonographers rota
* Highly developed communication skills; provide, receive and negotiate complex information where persuasive, motivational or reassurance skills are required
* In depth knowledge of all administration tasks and duties
Please note:
George Eliot Hospital NHS Trust utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC where all subsequent information regarding your application will be generated. You will not be able to track the progress of your application or receive messages via the NHS Jobs website. Furthermore, as an employer, we will not be able to respond to any emails/messages sent to us via the NHS Jobs website.
By applying for this post you are consenting to George Eliot Hospital NHS Trust transferring the information contained in this application to its preferred applicant management system, TRAC.
The Job application data you provide will be used to assess your application for employment at GEH, to verify your information and conduct reference checks, and to communicate with you. If you accept employment with GEH, the information collected will become part of your employment record and will be used for employment purposes.
All information provided will be used for recruitment purposes only and processed in a lawful, fair and transparent manner.
Other:
The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.
In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.
George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual – taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.
Employer certification / accreditation badges
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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