Job Description: E-Commerce Executive
Salary: £25,000 - £30,000 PA
Location: Scunthorpe
Job Types: Full-time, Permanent
Role Overview:
My client are looking for a detail-oriented and proactive E-commerce Executive to support the day-to-day running of our online store and marketplaces. You'll help ensure products are accurately listed, orders run smoothly, and customers have a great online experience. This role suits someone organised, analytical, and comfortable working with digital tools.
Key Responsibilities:
Process orders, returns, and refunds, including tracking
Respond to customer queries via email, chat, or platform messaging
Manage inventory updates and stock availability
Assist with uploading and maintaining product listings (titles, descriptions, images, pricing)
Monitor website performance, promotions, and product availability
Assist with marketplace management (e.g. Amazon, eBay)
Coordinate with in-house teams on promotions, launches, and campaigns
Analyse basic sales data
Ensure content aligns with brand guidelines and SEO best practices
Skills & Experience:
Essential:
Experience with platforms such as eBay, Amazon
Strong attention to detail and organisational skills
Confident using spreadsheets (Excel)
Good written communication skills
Comfortable working within e-commerce platforms
Desirable:
Basic understanding of SEO and product optimisation
Familiarity with digital marketing or online merchandising
Experience handling customer service in an online environment
Personal Attributes:
Highly organised and reliable
Comfortable multitasking and meeting deadlines
Problem-solver with a proactive mindset
Able to work independently and as part of a team
Experience:
E-commerce: 1 year (required)
Marketplace Admin: 1 year (required)
This role is well suited to someone wanting to join a growing e-commerce department, offering the opportunity to develop alongside an expanding team and evolving online channels.
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