Join the Floor Manager role at Sutton Hotel Collection.
Salary: £30,000 + Tronc (approx £3-4k per annum).
Position: Full Time (5 days out of 7) – Evenings and Weekends.
Who are we?
At Emberwood we are focused on changing the landscape of service and guest interaction. We deliver an exquisite dining experience and have been awarded a place in the Michelin Guide.
What we offer?
* Free Hotel Breaks – two free breaks of one or two days in any Sutton Hotel Collection hotel.
* Leisure Passes – £150 contribution towards membership at a leisure centre.
* Enhanced maternity and paternity leave – 26 weeks at 90% for expectant mothers, four weeks at 90% for fathers.
* Institute of Hospitality membership – paid for you.
* Learning and development – extensive training opportunities.
* Health Assured – confidential CBT therapy service.
We also provide basic benefits such as free nutritious meals on duty, bespoke uniforms where appropriate, and a cycle to work scheme.
Who are we looking for?
The Floor Manager will ensure all food services are well driven and the team is prepared to meet guest needs. They are passionate about food and beverage and dedicated to ensuring slick and professional services.
Key responsibilities
* Guest interaction and repeat business built on trust.
* Eye for detail during service and support wider team in delivering service standards.
* Assist with training staff – one‑on‑ones and group sessions.
* Duty management – operational control of restaurant bar, terrace and lounge.
* Compliance with Health and Safety Standards.
* Work with all teams to ensure staff and guests receive warmth and generosity.
* Uphold brand with positive attitude, energy and enthusiasm.
* Display leadership in all aspects of the role.
Qualifications
* At least 1 year of experience in a comparable position and environment.
* Guest focused with an understanding of delivering an exquisite experience.
* Ability to train and shape the team.
How to apply
Please submit your application through the Sutton Hotel Collection careers portal.
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