Lead Customer Service Advisor Required in Sutton, Surrey
1. Monday to Friday only!
2. Basic Salary up to £38k DOE + Bonus
3. Busy and well-established Bodyshop
Our client, an established Bodyshop in the Sutton, Surrey area, has an opportunity for an experienced Customer Service Advisor / Service Reception Manager to join their busy Crash Repair Management team to lead, motivate the existing service team as well as excellent stakeholder management (insurance companies, suppliers etc).
Our client is looking to develop and bring on new contracts so anybody with business development or new accounts experience would be advantageous but not essential.
The Lead Customer Service Advisor will need to have a proven track record working as a Bodyshop Manager, Accident Repair Workshop Controller or Service Reception Manager preferably with some automotive Accident Repair management experience. You will be working in a busy, fast paced environment helping to ensure set targets and deadlines are met!
Duties of the Service Manager:
4. Being a leader, setting the example
5. Builds rapport and qualifies the customer's requirements
6. Liaison with suppliers and insurance companies
7. Updates the customer on progress and checks customer satisfaction on completion.
8. Maintaining exceptionally high customer service levels that lead to customer loyalty and referrals.
9. Works very closely with Bodyshop Manager, Director and other internal stakeholders
10. Ability to prioritise workloads and delegate effectively to ensure you achieve targets in a timely manner.
11. Managing, leading and motivating other service reception staff while focusing on overall profitability of the business.
What our Client expects of their Service Manager:
12. Reliable, punctual and knowledgeable
13. Eye for Detail
14. Excellent customer service skills - willing to go the extra mile to resolve queries
15. Excellent coaching and mentoring skills
16. Quality Awareness
17. Communication Skills
18. Multi-Tasking
If you are interested in hearing more about this Lead Customer Service Advisor role, or other opportunities in Sutton, Epsom, Croydon and Surrey please do not hesitate to contact Alex Perrin at Perfect Placement today. He helps people find Automotive jobs in London!
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