Job Description
Role Overview
We are seeking a proactive and organised individual to support services delivered through the Stores Department. This role is critical in ensuring the effective storage, management, and lifecycle control of Trust IT equipment, while delivering a consistently high level of service in line with agreed policies, procedures, and service level agreements.
Key Responsibilities
* Provide day-to-day support for Stores Department services, ensuring adherence to policies, procedures, and service standards.
* Deliver excellent customer service by ensuring processes are followed and service requirements are consistently met.
* Report incidents and service issues to line management promptly to ensure SLAs are achieved.
* Support the safe storage, movement, and delivery of IT equipment, working closely with the Central Stores Supervisor and Service Delivery teams.
* Maintain accurate asset records by updating Active Directory and the WASP asset management system daily.
* Manage the safe disposal of redundant hardware in line with Trust policies and environmental standards.
* Identify, document, and resolve stock discrepancies, including investigating lost or damaged deliveries.
* Support the asset lifecycle process, identifying recyclable equipment for rebuild or upgrade.
* Undertake device imaging and software installation where required.
* Assist with the procurement, receipting, and distribution of Trust IT equipment.
Professional and Governance Responsibilities
* Maintain a strong understanding of customer needs and service objectives.
* Ensure compliance with health and safety legislation, information governance, and confidentiality standards.
* Complete all mandatory training and maintain professional standards at all times.
* Identify, report, and manage risks within the scope of the role.
* Promote the services of the Health Informatics Service and support engagement across the health community.