Customer Support Advisor - 9 Month FTC (Job Number: 230005OB)
Pay: Competitive
Location: Redhill, England
Employment type: Full-Time
Job Description
AXA Partners is recruiting a Customer Support Advisor for a 9-month fixed-term position within our Motor Breakdown team. You will support customers and clients during their time of need, liaising with external and internal stakeholders to find solutions that meet customer needs, and ensuring all parties are kept informed.
The role involves supporting motor strategy initiatives and testing new services to aid business development. We offer a hybrid working model with 2 days in our Redhill office and 3 days remote.
Salary: £21,573 per annum plus 7.5% shift allowance.
Hours: 35 hours/week on a rotational shift pattern, operating from 7am to 9pm, Monday to Sunday, including bank holidays.
Responsibilities:
* Handle customer queries and concerns, applying AXA Assistance UK policies and supporting vulnerable customers.
* Champion ideas to improve customer experience and operational efficiency.
* Accurately manage deployments to prevent delays, maintain case notes/logs.
* Answer calls and process cases according to procedures and authority levels.
* Collaborate with operational teams during peak periods.
* Support colleagues and undertake additional tasks as assigned.
Qualifications and Skills:
* Excellent customer service skills and conflict management.
* Strong interpersonal and organizational skills.
* Effective time management and communication skills.
* Professional work ethic with a positive attitude.
* Commitment to career development.
Desirable:
* Experience in a contact/claims center or telephone-based work.
* Proficiency in Word and Excel.
AXA Group is a global leader in insurance and asset management, committed to empowering people to live better lives. We value diversity and are an equal opportunity employer. For more information or to apply, contact recruitment@axa-assistance.co.uk.
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