Neighbourhood Housing Officer - Team Leader - Coventry - 6 months FTC - £52k pro rata
You will lead a dynamic team of Neighbourhood Officers who are patched based and strive to make a difference in our communities. You will be responsible for developing the team and work with your peers to ensure a consistent service delivery to customers. You will performance manage the team to meet challenging targets set. We have recently launched Tenancy Management Checks to enable us to visit every home of our residents with an annual programme and will also be launching our Neighbourhood and Block inspection programme so this is an exciting time to be joining us.
Our Coventry Neighbourhoods teams manage around 19,000 customer homes within Coventry and surrounding areas.
The role of Neighbourhood Team Leader will involve:
Staff management of a team of officers, ensuring wellbeing, support and guidance
Overseeing tenancy management and estate issues.
Dealing with Anti-Social behaviour and supporting the officer in serious cases, and actively be involved in multi - agency work to resolve issues.
Dealing with sensitive safeguarding matters
Revieing the regular block and estate inspections.
Involvement in the management of new build properties for all tenancy management issues.
Conducting tenancy reviews for the officers new tenancy visits.
Development and monitoring of performance d...