Senior Business Support Officer needed! * Salary: £15.38ph * Location: Sandy Park, BS4 * Hours: Monday - Friday 9am - 5pm * Till June 2026 Minimum of 1-2 days per week in office once trained, 3-4 can be worked from home. Purpose of the job Delivers technical business support services to internal & external customers in one or more areas using skills and knowledge which may be unique to specific business processes. Contribute to the work of the team to ensure quality outputs, carry out support where required, promote ideas for ways of working/team development to improve outputs. At all times operate having regard to current legislation, best practice & service delivery plan/operational performance targets. Job outcomes/accountabilities Book appointments for Surveyors for Site Surveys and Post Inspections Manage the team inbox on a rota basis Manage the New Claims process on a rota basis Raise Works Orders and email Contractors to advise of the order Attend fortnightly Case Load meetings with assigned surveyors, update case SS and main SS Attend fortnightly Contractor meetings for assigned Contractors and up-date SS's accordingly Process KPI certs for Contractors following approval from Surveyor Document all communications with tenants on NEC under Notes Label and save emails etc in Correspondence folders Assist with putting the information together and redacting Subject Access Request...