About the Role
Customer Experience Advisor based out of Minehead Branch, working 35 hours per week on a rota Monday to Saturday between 8am and 6pm.
Responsibilities
* Act as the first point of contact for customers in the branch or over the phone.
* Assist with day‑to‑day transactions, queries and servicing.
* Answer customer calls into the contact centre.
* Build relationships and find solutions for customers.
* Develop knowledge of services and products to better help customers.
* Identify new ways to improve the customer experience.
What You'll Bring
* Proven ability to deliver outstanding customer service from a face‑to‑face or telephony background (Required).
* The ability to communicate effectively with customers to understand their needs (Required).
* A real desire to go above and beyond for customers (Preferred).
* Effective team‑working skills with a flexible, can‑do approach to work (Preferred).
* Openness to a broad range of activities, even if outside of standard expectations (Preferred).
* Ability to grow, adapt and change accommodating business needs and priorities (Preferred).
Benefits
* Salary range: £25,000.00 – £31,579.00 per annum (depending on experience) for a standard 35‑hour working week.
* £500 annual cash allowance to spend on benefits.
* 25 days’ holiday plus bank holidays (26 days after five years of service, with the option to purchase up to five contractual days per year).
* Voluntary healthcare benefits at discounted rates – medical, dental and health assessments.
* Employer pension contribution of 8% of salary, increasing to 12.5% if employee contributes, with option for partial cash payment.
* Protection for you and your family, including company‑funded death‑in‑service benefit and income protection insurance, and discounted rates for additional life assurance and critical illness cover.
* Share in Santander’s success through sharing or investing in share plans.
* Access to Santander UK employee products such as Edge Current Accounts and Credit Cards with no fees.
* Competitive rewards reflecting your impact and value.
* Wellbeing support – access to apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
* Support for every life stage – enhanced family leave, childcare options and tailored wellbeing support.
* Opportunities to give back through volunteering initiatives.
* Global growth opportunities across the international network.
Right to Work in the UK
All candidates must have the right to work in the UK to commence employment with Santander.
Equal Opportunity Statement
We are proud to be an inclusive organisation that provides equal opportunities for everyone, regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to creating a recruitment experience that is accessible, fair and welcoming for all candidates.
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