Retail Security Officer - Decathlon Cheltenham
Payrate £12.50
Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team. Retail Elite Security Officers must be available to cover various shift patterns and be flexible with working locations and schedules.
Main Duties
* Protect customers and colleagues from physical and verbal abuse by providing a reassuring and professional security presence.
* Maintain a highly visible security presence that is easily identifiable by both customers and colleagues, while delivering exceptional customer service.
* Proactively deter and prevent anti-social behaviour, theft, and criminal activity.
* Liaise with store management, police, and external agencies as required.
* Use conflict resolution skills to diffuse difficult situations within the workplace.
* Identify and address behaviours and situations that endanger health, safety, and wellbeing of colleagues, customers, and staff, in accordance with company policies.
What we are looking for
* A team player with an enthusiastic attitude.
* Ability to work independently.
* Retail Security experience.
* Flexible approach to work to meet business needs, with the ability to collaborate with different teams.
* Excellent written and verbal communication skills.
* Proficiency in the use of technology.
* Ability to identify triggers to conflict and mediate effectively.
* High ethical standards in conduct.
* Conflict resolution training.
* Frontline Door Supervision or Security Guarding License is essential; CCTV Licence is advantageous.
* A Full UK Driving Licence is beneficial.
* Maximise the use of BWCCTV during confrontational situations.
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