Job Description
Resident Liaison Officer (RLO) Location: Cramlington Salary: £14.34 - £16 per hour Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm
* Salary: £14.34 - £16.00 per hour
* Type: Full Time
* Region: UK - North East
* Town/City: Cramlington, Northumberland
* Posted: 18/03/2026
* Reference: JW-RLO-6_1773845291
About the Role
We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on temporary basis initially.
Key Responsibilities
* Act as the primary liaison between residents, the Scheme Manager, and the client
* Build strong relationships with residents and address concerns professionally
* Monitor, manage, and resolve resident complaints effectively
* Work closely with the Site Project Manager to maintain clear communication on site
* Coordinate and deliver social value and community engagement events
* Collate and analyse customer satisfaction surveys
* Support conflict resolution and ensure minimal disruption to residents
About You
* Minimum 2 years' experience as a Resident Liaison Officer (or similar role)
* Strong customer service and communication skills
* Confident dealing with residents in live environments
* Organised, proactive, and able to manage sensitive situations professionally
* Experience within property services or construction is highly desirable
How to Apply
If you're interested in this opportunity, please send your CV or contact Jess on 01618869670 or more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Cramlington.
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