Warranty Adjudicator (Automotive) - 12 Month Fixed-Term Contract
ECS Automotive are looking for a Warranty Adjudicator based in the Milton Keynes area, to process and adjudicate claims for the Volkswagen Group. This role will cover processing claims on behalf of their dealer network.
This is an exciting opportunity to join a team of highly experienced professionals and work with prestigious brands to contribute to their relentless pursuit of quality and performance.
Desktop evaluation of warranty claims for:
Financial and technical accuracy.
Repair quality.
Compliance with factory requirements and adherence to published policies.
Inspection of parts to:
The role of parts checks will be by digital review.
Confirm adherence with published policies
Monitor and report claiming behaviours to identify developing trends and hobbies.
Engage with dealer network through all available communication methods so that queries and problems are resolved quickly
Support Authorised Repairers to adopt optimal behaviours when presenting warranty claims and parts checking media.
Accurate updating of records and databases.
Evaluate and adjust network paint estimates.
Actively support the network and approved body shops to achieve fast and technically correct repairs.
Utilise all available contact methods to support network stakeholders with client processes.
warranty systems, policies, and procedures; Computer literacy (Microsoft Office and web-based products).
Ability to work without supervision, both part of a team and independently when required.
Automotive warranty specific experience at Dealer/Manufacturer level
Previous automotive mechanical repairer experience
ECS is a leading provider of retailer network solutions to global automotive brands. Working with automotive manufacturers and brands we are “Setting the Standard” in providing effective and sustainable business solutions and services to support management teams on a global basis.
Our goal is to be the global partner of choice for helping companies operate efficiently, whilst; protecting their brand and increasing the revenue of their dealer networks; Office-based role (Milton Keynes) with possible hybrid working options.
~£on successful completion of probation period.
~ Enhanced salary-sacrifice pension scheme.
~20 days holiday, plus Bank Holidays.
~ Free access to professional and personal development courses.
~ Free eye tests and glasses scheme.
~ Free tea/coffee/water station.
~ The chance to join a fast-growing organisation with training and possible future opportunities beyond the FTC period.
~ 08:00 – 17:00, Monday to Thursday;