What you’ll be doing:
* Working closely with a small team of managers to ensure the store operates smoothly daily.
* Taking responsibility for the day-to-day running of the store, often being the sole manager with full accountability.
* Collaborating with a team to complete tasks, ensuring customers are served efficiently and safely.
* Managing people, including performance, capability, disciplinary actions, scheduling, and payroll.
* Assisting other nearby stores as needed in close-knit networks of convenience stores.
What makes a great customer & trading manager:
* Experience in line management in a fast-paced, operational environment.
* Exceptional customer service skills and ability to coach a team in delivering the same.
* Achievement of KPIs and performance indicators.
* Experience handling disciplinary, performance, and employee relations issues.
* Ability to lead operations independently in the absence of senior management.
Working for us has great rewards
Salary depends on experience, store size, complexity, and location. Benefits include:
* 10-15% shopping discount at Sainsbury’s, Argos, Tu, and Habitat.
* Annual performance-based bonus scheme.
* Free food and hot drinks in stores.
* Generous holiday, maternity, and paternity leave.
* Matching pension contributions (4-7.5%).
* Sainsbury’s share scheme at discounted rates.
* Wellbeing support including counselling and legal advice.
* Colleague networks and development opportunities.
* Cycle to Work scheme.
* Special offers on various lifestyle and retail products.
An inclusive place to work and shop:
We are committed to inclusivity, offering support for families, carers, training, mentorship, and career growth. We celebrate diversity through initiatives and events. For more, see here.
Reasonable adjustments: Please inform us if you need support during application or interviews.
Leading in our stores:
Our managers are the driving force, providing bold leadership, empowering teams, and ensuring operational excellence to enhance customer experience and colleague satisfaction.
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