Job Category:
Business Support
Job Type:
Full Time
Job Location:
Leeds
Salary:
Competitive plus benefits
QWM Group is growing and seeking a proactive Operations Scheduler/Planner to support and streamline our busy operations team.
We're looking for a motivated, well-organised professional with strong communication, planning, and IT skills. Experience in scheduling, planning, or a customer-facing role—particularly within the waste, drainage, or transport sector—is a plus.
Key Duties Include
* Answering and responding to calls and emails promptly, delivering excellent customer service to both internal and external stakeholders.
* Planning daily schedules using our CRM system.
* Liaising with site operatives to allocate jobs.
* Managing inbound and outbound enquiries via telephone and email.
* Logging activities accurately in the company's CRM system.
* Scheduling jobs efficiently.
* General administration tasks.
* Processing invoices.
Qualities And Attributes (Advantageous)
* Previous experience in customer service, inbound/outbound calls, and job booking/dispatching.
* Strong verbal communication skills.
* Experience in the waste, drainage, or transport sector.
* Self-motivated with the ability to work independently and as part of a team.
* Personable and presentable, with pride in representing both yourself and the company.
* Willingness to learn new skills and adapt to new responsibilities in line with company growth.
Benefits
* Employer-paid Health Cash Plan scheme with Simplyhealth.
* Salary sacrifice pension (5% employee / 3% employer).
* Training and development opportunities.
* Supportive, team-focused culture.
Experience (Advantageous)
* Customer service/administration: 1 year
* Microsoft Office: 1 year
* Big Change CRM System: 1 year
* Planning or scheduling: 1 year