Description
Generating and providing System Codes and Exercising Remote access control
* Update system with relevant information required for issuing codes
* Confirm and verify the information received from the applicable stakeholders and complete the relevant security checks prior to issuing codes.
* Responsible for generating and providing system codes and exercising remote access control of allocated assets.
* Assist with Adhoc duties as requested by the Supervisor or Line Manager.
Track and Monitor in Accordance with Allocated Responsibilities Inclusive of Systems, Alarm or Incidences
* Track and Monitor in accordance with allocated responsibilities, via the required systems and follow the appropriate escalation processes
* Actively check that the systems are updating regularly and working at the required operating level
* Identify and report any SOP transgressions, emergencies or threats identified in accordance with escalation processes or emergency procedures.
* Verify alarm events with the relevant third parties and action any alarms in accordance with the agreed upon procedures
* Escalate any faults with the alarms and provide a status report to the applicable party.
Administer and Maintain the Relevant Database and Registers On Security Systems
* Record all transgressions and faults, update and maintain records and generate the required reports
* Maintain and update all necessary registers (i.e OB)
Build and Maintain Internal and External stakeholder relationships
* Build and maintain effective working relationships with all internal and external stakeholders.
* Escalate any system failures immediately to the relevant party
* Assist with incoming queries from stakeholders
* Escalate all identified transgressions at centres to the Supervisor
* Continuously liaise with centres regarding access control and alarm events
Applicable for Operators Sitting in the PMC
* Control and link the relevant permissions to the ATM Custodian Profiles on the system
* Verify that allocated vehicles are visible and tracking on the monitoring system
* Monitor and track that SBV Fleet is following the planned route, and adhering to scheduled service points and times on the system and report any non-responsive fleet to the centre
* Remotely activate the Vehicle Protection Unit on new generation vehicles, as per escalation process
* Communicate with Senior Management in the event of an emergency
* Gather Early Warning Intelligence (EWI) and the reporting thereof to Supervisors for escalation
* Maintain the OTC System on an Adhoc basis in the absence of the Device Administrator
* Send an updated report to the Device Administrator informing them of the new sites loaded.
Applicable for Operators Sitting in the COR
* Provide Centre personnel with System battery combinations in instances when KABA lock batteries need to be replaced
* Assist the Security and Compliance Officer’s (SCO’s) with weekly alarm testing and OB entries
* Monitor and analyse events to determine trends, record in Occurrence Book (OB) and communicate trends to the Shift Supervisor.
Requirements
Work Experience
Internal
* 3 Years’s work experience operating, administering or monitoring access control systems e.g. CCTV, should the applicant have a Grade 10, OR o 1 years’ work experience operating, administering or monitoring access control systems e.g. CCTV, should the applicant have a Grade 12
* Previous Call Centre experience and or experience within client service (Advantageous)
External
* 2 years’ work experience operating, administering or monitoring access control systems e.g. CCTV etc. of which one year must be client related services.
* Experience within a logistics or CIT industry (advantageous)
Education
Internal
* Grade 10 will be considered for internal candidates, provided the person has 3 years control room experience.
External
* External Grade 12.
Special Training Requirements
* PSIRA D (Advantageous)
* Able to work shifts
* Working overtime may be required
* Microsoft Office (Word, Excel, Outlook): Basic level
* Must be able to multi-task
Work Level
Junior
Job Type
Permanent
Salary
Market Related
EE Position
No
Location
Houghton #J-18808-Ljbffr