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Bookings and Membership Support Assistant
Reference: AUG20257787
Expiry date: 2025-08-31 22:55:00.000
Location: Bakewell, Chatsworth
Benefits: https://devonshiregroup.co.uk/work-with-us/
Would you like to showcase your excellent organisational and communication skills as part of our small friendly and welcoming Bookings and Membership team?
As Bookings & Membership Support Assistant, you will be keeping things running smoothly behind the scenes, and be the first point of contact for our visitors and members.
In this role, you’ll be at the heart of making every visit and membership experience unforgettable. From answering enquiries and processing bookings to keeping our office stocked with the essentials, you’ll play a vital part in ensuring our guests feel valued and welcome.
About the role
* Providing outstanding customer care - whether by phone, email, online chat, or in person.
* Assisting visitors with bookings, memberships, and event enquiries.
* Processing group bookings, memberships, renewals, and charity ticket requests.
* Offering supportive guidance to those with limited digital skills.
* Managing hotel ticket enquiries, setting up coupon codes, and overseeing invoicing for group visits.
* Providing admin support to the team using Microsoft Outlook, Word, Excel, and our ticketing systems.
* Helping at evening and weekend events as part of the team.
* Ensuring the smooth running of office routines - from post to stationery supplies.
Hours of work are 22.5 hours per week, working Wednesday, Friday and Saturday 9:00am-5:30pm with occasional evening work.
About you
You will be a natural, friendly, people person with excellent communication skills and a warm, confident phone manner and able to extend first class customer service to our customers.
You should be highly organised and proactive with experience of working under pressure and to deadlines. You will be proficient in Microsoft Outlook, Word and Excel applications. Previous experience in using booking/membership databases would also be an advantage.
Experience working with bookings, memberships, or ticketing systems would be a bonus (but we can train the right person).
You must be flexible and happy to work weekends and occasionally extra hours.
In return
As part of the wider Devonshire Group, owned by the Duke of Devonshire, which includes Chatsworth, Bolton Abbey, Lismore and the Devonshire Hotels & Restaurants Group, we pride ourselves on our commitment to building friendly and efficient teams who are focused on delivering exceptional customer service.
We are committed to ensuring the happiness and wellbeing of our staff and as such offer fantastic benefits include:
* A unique chance to join a supportive and collaborative team with opportunities for training and long-term development within a valued-led environment.
* Free access to the Chatsworth and Bolton Abbey Estates.
* Free entry to the Chatsworth Country Fair and many of the events.
* Membership of the Life Assurance Scheme.
* Discount in retail and catering establishments
* Generous holiday entitlement and the ability to buy more.
* Excellent wellbeing calendar of events.
* Employee support through SIXMHA and Lifetime Financial
Our core values include “Being Inclusive” and we particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates who are currently under-represented. We also welcome applicants from the LGBTQ+ community. Flexible ways of working will always be considered.
Interview will take place on 5 September 2025.
See job description attached for further details
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