Job Title: Store Assistant
Hours: Part time. A minimum of 15 hours per week Monday - Saturday. with some flexibility
Salary: £12.60 per hour
Location: Our Additional Lengths Store in Wellington Square, Stockton-on-Tees, TS18 1RG
About us
Additional Lengths is a leading hair extension specialist dedicated to providing exceptional products and services B2B and B2C. We own D2C extension haircare specialist and premium professional hair extension brand and industry leader Remi Cachet.
Our mission is to redefine the high growth hair extension category through cutting-edge formulations, the largest colour and application methods available, customer satisfaction, ethical practice and longevity. We strive to be the very best, and we're building a team to get there…
With our rapid growth trajectory, we have huge opportunities for our people to learn, develop and collaborate. If you are passionate, innovative, and want to work for a Sunday Times Best Place to Work then we'd love to hear from you.
About the role
Our Store Assistants provide customer service, sales, and inventory support to the store and salon. Some of the key duties that you will be responsible for include:
* Warmly greeting customers and providing them advice on hair extensions and related products.
* Using your exceptional product knowledge to provide customers with an effective and bespoke service to match them to the appropriate products.
* Driving sales through upselling and cross-selling products and accessories.
* Assisting with receiving, unpacking, and organising stock deliveries, ensuring products are correctly labeled, displayed, and stored correctly.
* Support with the ongoing cleanliness and maintenance of the store and salon.
* Using the point-of-sale (POS) system to process orders and maintain accurate sales records.
* Supporting our Stylists where required.
About you
We're looking for someone with:
* Experience within a face-to-face customer service environment.
* A genuine interest in hair products.
* A high level of organisation skills with the ability to prioritise and adapt.
* Proficient IT skills with the ability to use point-of-sale systems.
* Experience in a consultative selling approach would be an advantage.
Whilst the above describes the type of person we're looking for, we have great training and development capabilities, so even if you don't tick every point, we'd still love to hear from you.
What's on offer:
In addition to your salary, you will receive:
* 25 days annual leave plus public bank holidays (pro-rated for part-time working).
* Healthcare cash plan for everyday health and wellbeing essentials.
* Enhanced pension scheme for future savings.
* 40% discount on our products and 20% off third-party products.
* A work culture that encourages collaboration and innovation, allowing you to be your true self while fostering personal growth.
* Enhanced family leave and occupational sick pay.
* Personalised career development and progression opportunities.
* Death in service payout of four times your salary in the unfortunate event of passing while employed.
* A refer-a-friend bonus for every successful referral
* Paid volunteering days every year.
You may have experience as Store Assistant, Shop Assistant, Customer Service Assistant, Customer Service Representative, Sales assistant.
Job Type: Part-time
Pay: Up to £12.60 per hour
Expected hours: 15 per week
Work Location: In person