Pro are recruiting for Underwriting Support Assistants to join our growing team. This role will be working on a hybrid approach, with time split between home and in our London Office 3 days a week.
Responsibilities
This role will provide support to the Underwriting Support Managers and the Underwriting teams on a day to day basis. Responsibilities include, but not limited to:
* Submission clearance for new risks
* Supporting new brokers through the accreditation process
* Preparation of quote, certificate and policy documentation
* Managing and following up of any audit requirements
* Managing the instructions of new surveys and subsequent requirement monitoring
* Supporting new coverholders through the approval process
* Coverholder Bordereau chasing and management
* Ability to understand individual (re)insurance contract details such as notification requirements, security requirements, reinstatements, cancellation notices, etc. in order to provide reporting and management oversight.
* Ensure timeliness and accuracy of security requirements (LOCs (Letters of Credit) and Funds withheld) in support of the underwriting business.
* Understand underwriting support processes and systems and extract / manipulate submission related data from broker portals. Act as treaty statement liaison and monitor dual signature requirements
* Ensure all risk recording instructions are quality checked adopting ‘Right First Time’ prior to issuance to the offshore team and quality measures are reported and acted upon.
* Identification and transition of tasks from onshore to offshore teams
* Building and maintain excellent working relationships with the underwriting team ensuring that underwriting management are regularly communicated with and kept updated on appropriate operational issues.
* Team Workflows - Monitor the various workflow tools and ensure tasks are completed within appropriate timeframes.
Skills and Experience
* Experience of relevant (re)insurance industry experience, ideally within Underwriting Community
* Excellent verbal and written communication skills
* Able to use discretion in working to resolve process issues that ensure the success of our established global outsourcing models
* Possess a continuous improvement mindset
* Ability to work flexibly in order to complete duties of the role, particularly during peak underwriting periods
* Proven ability to prioritise and organise effectively
* Proven ability to work with speed and accuracy, particularly under pressure
* Experience supporting work allocation and working to SLAs/tight deadlines
* Proven experience of building and maintaining good working relationships
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