Senior Salesforce Business Analyst - Hybrid (1 day a week on site) - South London - £85,000
Yolk Recruitment are pleased to be working with a market leading global business who have been voted as one of the best places to work in 2024. They pride themselves on their forward-thinking culture and putting their employees first.
We are currently searching for a Salesforce Business Analyst who will be a key member of a growing team. As a Senior Salesforce Business Analyst, you will work with business and technical partners across the company facilitating requirements development sessions to gain an understanding of our customer's current state processes and technology in uncovering gaps and future state. The Senior BA will produce the functional design document as well as work with the technical team and be responsible for documenting solution options.
What you'll be doing:
1. Lead and be responsible for elicit and analyse business requirements to develop designs and solution to optimize business processes
2. Build a clear requirements development strategy by leading discovery workshops which includes the facilitation and solution presentations
3. Utilizing Industrial standard Business Process models such as Business Process, User Stories, Use Case, and Requirement Analysis Models.
4. Building and demonstrating prototypes in Salesforce
5. Knowing standard testing processes with testing artifacts such as strategic test plans, test cases, black/white box, edge, stress testing, etc.
6. Facilitate feature demonstrations, and end user acceptance testing sessions with customers
7. Post-project go-live support to ensure adoption and successful change management
8. Serve as the point of contact for business questions
9. Develop reports and dashboards to continuously provide oversight on data quality and integrity
10. Manage system and data integrity by establishing end-user best practices
Technical skills:
11. 6+ years of experience as a Business Analyst or Business Systems Analyst with increasing levels of responsibility
12. 4+ years of experience in-depth, hands-on in consultation, design, and documentation of enterprise scale salesforce solutions
13. Experience interfacing with business to analyse requirements, writing functional specifications, conduct tests, and troubleshooting issues
14. Extensive experience in conducting feasibility studies, gap analysis, and root cause analysis (RCA)
15. Previous experience implementing Salesforce Sales/Service/Experience/Marketing Cloud
16. Salesforce Administrator certification required
17. Salesforce Business Analyst or Sales/Service Cloud Consultant certifications desirable
18. Proficiency with Force.com Migration Tool - Understanding of data migration from CSV, SQL or other systems to the Salesforce platform, using tools such as the Salesforce Data Loader
Company Benefits
19. Enhanced Parental Leave
20. Generous annual leave
21. Healthcare Plan
22. Annual Giving Day - an extra day to give back to yourself or your community
23. Cycle-to-work Scheme
24. Pension scheme with employer contributions
25. Life Assurance - 3X base salary
26. Rewards Program - access to discounts and cashback
27. LinkedIn Learning License for upskilling & development