We are looking for an exceptional Assistant Front Office Manager to come and join us at Richmond Hill Hotel.
Located in the heart of Londons greenest borough, we are an independently owned Georgian hotel, just a stone through from the royal park. This is Londons gateway to nature.
Our team are the heart and soul of everything we do at the hotel, and their hard work and dedication have earned us recognition from prestigious organizations such as The Sunday Times and The Caterer for being one of the leading employers in the industry.
The award-winning culture at the hotel is progressive, independent, and free-spirited - its just the fabric of the buildings thats historic, not our approach to business. From our paint to our people, we are a refreshing break from the cookie-cutter hotel chain experience, and we encourage everyone to bring their authentic, best selves to work every day. It doesnt take lavishness or luxury to make someone feel special. Instead, we believe it takes genuine care, thoughtfulness and a team empowered to be creative with their service. These are the qualities that keep our guests coming back time and again.
This is a permanent full time role (40hrs per week)
Whats in it for you
Youll enjoy a competitive salary of £34,000 plus a monthly service averaging £400 per month
Access to hundreds of online perks & discounts
Free health cashback plan for you and your family
28 days annual leave (including bank holidays) increasing by 1 day per complete year of service to a maximum of 33 days.
Salary sacrifice schemes to help you buy a bike, laptop, or gym membership.
Free use of our onsite gym, meals on duty and parking on site
Bespoke career development through internal and external training schemes
Refer a friend scheme, with up to £500 incentive
Hotel recognition Programme including our Employee of the Month and Manager of the Quarter awards, long service awards, rewards payments
Flexible working patterns, as well as much more
Is the Assistant Front Office Manager role right for me?
At Richmond Hill, we dont just offer rooms we create memories.
Are you passionate about creating unforgettable guest experiences?As our Assistant Front Office Manager, youll lead the team responsible not just for creating those outstanding first impressions but also for delivering the last ones.
Your mission? To inspire, lead, and coach your team so that theyre excited about delivering memorable moments every day.
As an Assistant Front Office Manager, you will be assisting the Front Office Manager in overseeing the day-to-day operations of the Front Office, including Reception, Night Team, and Guest Relations, ensuring the department runs efficiently and effectively while delivering exceptional guest service through strong leadership, training, supervision and team engagement.
Key duties Include :
Ensuring efficient friendly service is offered when dealing with all guest requirements at the front desk and handling telephone enquiries effectively.
Ensure all staff are fully aware of the booking procedures and promotions to maximise the revenue in the hotel.
Driving to achieve outstanding customer service at all the times
Co-operating with all departments in the hotel to ensure the correct reports and information are provided on request.
Ensure the front desk and lobby area are always kept presentable and manned
Demonstrating a working knowledge of all services and facilities of the hotel and the local area
Ensure you and your team are performing guest check-ins and check-outs to the company standard
Support Front Office Manager with recruiting and reviewing applications for hiring new team members
Carry out Duty Management and occasional nights shifts when required
Proficient use of Opera Cloud and Microsoft Office programmes is considered as an advantage
What were looking for
An experienced professional passionate about Hotel Front Office Operations and able to lead and promote a teamwork culture.
Someone that is willing to bring their best, authentic self to work rather than reading from a script or putting on a persona, our approach is all about bringing the very best version of ourselves to work every day.
A creative approach to your role we believe that a game changing idea can come from anyone, anytime.
Someone people centred who thrives in a dynamic and vibrant environment and is committed to delivering exceptional hospitality.
If this sounds like a role you could get excited about, we would love to hear from you!
Please note: all applicants must have the legal right to live and work in the UK, as we are unable to offer Skilled Worker spon
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