Digital & User Experience Manager, SURREY COUNTY COUNCIL
This role has a starting salary of £52,047 per annum, based on a 36 hour working week.
We are thrilled to be hiring a new Digital & UE Manager to join our fantastic Logistics team within the Fire and Rescue Service. The team is based in Woodhatch Place but we promote a hybrid approach to working, meeting collaboratively when required.
Rewards and Benefits:
* 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service
* Option to buy up to 10 days of additional annual leave
* An extensive Employee Assistance Programme (EAP) to support health and wellbeing
* Up to 5 days of carer's leave per year
* Paternity, adoption and dependents leave
* A generous local government salary related pension
* Lifestyle discounts including gym, travel, shopping and many more
* 2 paid volunteering days
* Learning and development hub where you can access a wealth of resources
About The Team
The Surrey Fire and Rescue Logistics team plays a critical role in supporting the Fire and Rescue Service, ensuring that our operational crews have the right tools, equipment, and resources to deliver life-saving services.
About The Role
As part of Surrey Fire and Rescue Service (SFRS), you will lead the delivery of high-quality IT support and project services by managing the SFRS IT team and working closely with Surrey County Council (SCC) IT.
You will oversee service continuity, ensuring your team is well-trained, resourced, and aligned with SFRS procedures. Maintaining high levels of customer satisfaction will be essential, achieved by reviewing feedback and adapting services accordingly.
Shortlisting Criteria
To be considered for shortlisting for this position, you will be asked to submit a CV and answer 4 questions, your application should clearly demonstrate:
* Degree/ HNC or equivalent, or substantial relevant experience in a relevant IT subject.
* Excellent line management skills with an ability to motivate, coach and develop staff.
* Strong understanding of specialist IT areas, ITIL principles and their application, and excellent knowledge of cyber security principles and practices.
* Extensive knowledge of practices and procedures relating to business planning, financial and contractual management.
* Ability to establish and maintain highly effective working relationships with a range of stakeholders.
* Proven ability to apply project management principles and techniques to a wide range of complex projects with the ability to collate, monitor and interpret large ranges of data.
Application Questions:
* Can you share an example of when you supported a team member's development or helped improve team performance? What actions did you take and what was the result?
* Tell us about your experience working in cyber security. How have you used your expertise to strengthen systems or respond to threats?
* Describe a time when you supported a project or service by applying your knowledge of business planning, financial management, or contract oversight. What was your role, and what impact did your contribution have?
* Tell us about a complex project where you encountered a significant challenge or issue. How did you approach it, what steps did you take to resolve it, and what was the outcome?
The Core Code of Ethics in Fire and Rescue
Our ethical principles
Surrey Fire and Rescue Service has adopted the national Core Code of Ethics for Fire and Rescue Services in England.
These include:
* Putting our communities first
* Integrity
* Dignity and respect
* Leadership
* Equality, diversity and inclusion
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