Overview
As a Night Porter you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety. You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner. As an integral part of night time operations in the hotel, your role extends beyond the front desk. You\'ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments. You\'ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.
Responsibilities
* Support night-time operations by ensuring safety and security of guests, staff, and property.
* Conduct a minimum of 2 security checks at regular intervals with emphasis on security and fire safety.
* Assist with breakfast preparation for 6am and liaise with guests and residents to address problems and resolve complaints professionally.
* Collaborate across departments (food & beverage, maintenance, and other areas) to deliver first-class customer service and teamwork.
* Provide flexible coverage beyond the front desk to support hotel operations as needed.
* Contribute to a development-oriented environment across departments.
Qualifications
* Strong attention to detail: keen eye for detail to ensure all areas of the property are clean and presentable.
* Good communication skills: ability to interact effectively with guests and staff, and report issues or incidents appropriately.
* Customer service skills: approachable, friendly, and capable of handling guest needs, complaints, or requests.
* Ability to work overnight shifts: able to work late-night and early-morning hours as the role typically requires.
* Age 18 or above and comfortable with a night-shift pattern, including commuting to and from the hotel.
Aimbridge Hospitality EMEA
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We\'re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone \"A Place to Grow\"
Location
Rainhill Hall Hotel 800 Warrington Road, Prescot, Lancashire, L35 6NZ
Benefits
* Industry leading training and leadership development opportunities
* Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
* Access to Stream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
* 24/7 access to our employee assistance programme
* Uncapped incentives to reward you for your contributions
* Starting salary above national minimum wage
* Free staff parking
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