Greet and assist patients in person and over the phone in a courteous and professional manner. Manage appointment bookings, cancellations, and rescheduling using the practice's system. Handle patient inquiries, providing accurate information and directing them to the appropriate healthcare professional. Process repeat prescriptions and liaise with pharmacies as required.
Maintain confidentiality and handle sensitive patient information in line with GDPR and practice policies. Assist with administrative tasks, including scanning, filing, and updating patient records. Support clinicians and other staff members with operational needs. Ensure the reception area is tidy, organised and welcoming.
Follow health and safety guidelines and adhere to infection control procedures.