Join to apply for the Resort Safety Shift Manager role at Pragmatgica Servicios S. de RL de CV
Typical working hours: 40 hours per week, four-on-four off shift pattern including weekends. Shifts typically cover 8am‑8pm or 8pm‑8am, with occasional flexibility.
Responsibilities
You will carry out tasks on shift to ensure that the allocation of team is complete to ensure the maximum positive impact on guest experience in our venues, build and develop a positive relationship with the guests. You will support the team members during the shift to ensure that their workload is manageable, giving support when necessary and feeding back to Resort Safety Managers the areas of improvement, reviewing guest feedback supplied to them to understand areas in which our guests would value improvement. You will carry out individual team member PDPs and coach and support the team during tasks to ensure we have a highly trained and fulfilled team. Your role ensures compliance with relevant legislation, company Fire, SIA, Licensing and health & safety policies within your area of responsibility and helps others to challenge themselves to innovate in any areas that will help the results of the business. You will also drive team selection, recruitment, and retention with an emphasis on wellbeing.
Qualifications
We are looking for an experienced leader from within a security or safety environment that can support the team to deliver fantastic service. Experience in training and coaching teams in a fun‑filled environment to deliver an excellent experience is required. Previous experience in leading teams within a busy security or safety environment where a balance of quality and safety is important. Confidence to direct and respond in any situation whilst delivering consistent brand standards. Ability to lead, motivate and engage your team, even at periods of high demand, and manage multiple priorities while adapting quickly to changing requirements. Strong leadership skills and ability to inspire your team to deliver amazing results for our teams and guests every day. A valid SIA license is essential for this role.
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Management and Manufacturing
Industries
* Construction
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