Job Description
Mediator
Working Hours: 37 Hours per week
Salary: £28,050.00 - £30,090.00 per annum dependent on experience
Contract: Fixed Term Contract - 12 months - start date no later than January 2026 (Mat Cover)
Location: Hatfield Office/Hybrid - Candidates must have a full driving license and use of own vehicle for business purposes
Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to everyone who is in need of support.
We are looking for dedicated and passionate Mediator to join our team based in Hatfield!
How will you make a difference?
You provide a mediation service for 10 to 24 year olds and their families who are experiencing conflict, and support and empower them to find realistic solutions. This will include exploring innovative ways of working to ensure positive outcomes for young people and families.
The young people we support are amazing, inspiring and courageous. The challenges they face can test even the most resilient and they often lack the support needed to see them through difficult times; leaving them stressed, anxious and overwhelmed. We are looking for those who have the passion, patience and empathy to support our young people to overcome barriers and move forward in their lives, encouraging and enabling them to achieve and succeed.
What can we offer you?
* A supportive and inclusive work environment
* 25 days annual leave per annum (in addition to Bank Holidays & Public Holidays)
* Holiday purchase scheme
* People's Pension Plan contribution
* Group Life Insurance plan
* Opportunities for personal and career development
* Hybrid working - option to work from home up to 2 days per week
* An additional annual leave day on your Birthday
* Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
* Medicash – A healthcare cash plan offering cash back on a range of healthcare related treatments including optical, dental and complementary treatments. Unlimited access to a 24/7 health and stress related helpline and discounted gym memberships.
What will you be doing?
* To undertake mediation with 10-24 year olds and their parents / main carers (including siblings and other family members) as appropriate across Hertfordshire
* To undertake short & longer term mediation sessions with young people and their families (including siblings and other family members) as appropriate.
* To work closely with hyh’s Advice and Information Workers and other referrers to engage families in the mediation process
* To chair and co-ordinate family meetings alongside the Advice & Information workers and co-ordinate and implement focused action plans to encourage families to find their own solutions / prevent family breakdown and homelessness.
What can you bring to the team?
* Able to demonstrate an understanding of the problems facing homeless young people.
* Ability to engage and motivate young people, strong interpersonal skills including the ability to be appropriately assertive.
* General administrative skills (filling, record keeping and computer literacy)
* Ability to work effectively with a full and varied workload with conflicting deadlines.
* Excellent understanding of confidentially with strict professional boundaries and personal integrity
* Excellent planning, organisational & time management skills
* An understanding of the voluntary sector and the constraints placed upon voluntary sector organisation (desirable)
* Have a flexible working approach to the needs of the service users.
* IT literacy including excel, word, teams and outlook
* Highly motivated with the ability to work using your own initiative and as part of a team
* Excellent interpersonal skills with the ability to build positive professional relationships.
* Ability to communicate clearly both verbally and in writing
* Willingness to work flexibly where required.
* A commitment to undertake training where required and an enthusiasm for new challenges and experiences.
If you are open, big hearted, passionate, conscientious and take pride in doing a job well, then we would love to hear from you!
Please apply via the link on the vacancy found on our website submitting a cover letter or a short video along with your CV. If you require any adjustments to support your application please let us know and we will be happy to help where we can. Closing Date 13th October 2025.
To apply please go to our website and click the link for Mediator
Recruitment morning will be held on 22nd October 2025 that will involve a variety of group based and individual tasks following by a competency interview. and if successful there will be a personal interview stage held on a date to be confirmed.
Should you need any reasonable adjustments to support you through the recruitment day please confirm upon receipt of invitation.
Equal Opportunities
We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.
hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.
Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.