Job DescriptionService Manager40 Hours Per Week£30,000 Per annum.£2,000 Joining Bonus!We are recruiting for a leadership role at our 8-Acres service in Great Ellingham, Norfolk!About National Care GroupNational Care Group is one of the UK's leading providers of adult social care, supporting people with learning disabilities, mental health support needs, acquired brain injuries, autistic people, and complex related needs. Its mission is to empower those it supports to lead their best life, enabling them the opportunity to unlock their full potential and live as independently as possible within their community.Westward Care,Westward Care is a part of the National Care Group and is a specialist provider working alongside people with Learning Disabilities, Autism and Complex Needs.8 Acres provides one-to-one support to the 18 individuals with learning disabilities, autism and/or complex needs within a residential setting. Situated in Great Ellingham 8 Acres is just a few miles north of Attleborough.We provide opportunities to grow, develop new skills and to explore and enjoy new and established interests. We have acres of land (hence its name), where the individuals we support can grow fruits and vegetables in their garden club, enjoy outdoor activities across the fields and even pour a nice cold pint in our new “bar” area!No day is the same and no individual we support is the same. Check out what a life is like as a support worker: https://youtu.be/B5BD5rwYp3EWe are seeking a Service Manager who has the skills and experience to 'see' the person behind the behaviours, and provide energy, motivations and leadership to team members in a supportive environment, enabling them to build and develop supportive relationships that contribute to a good quality of life and great outcomes for each person we support.The Service Manager RoleThe Service Manager's role is essential to the wellbeing and safety of the people we support and to the development of the team of people employed to support them.You will lead by example and demonstrate safe, effective working practices along with taking an active part in mentoring and developing individuals and staff teams in line with all relevant and current industry legislation and best practice. Responsibilities include:Devise, implement and review support plans with individuals focusing on safe and achievable outcomes and goals ensuring the service users wishes are reflected in theseAssess and develop outcome focused risk management plansPerform audits of support plans, health action plans, risk assessments and management plans, financial management systems where a team leader/care manager is responsible for the upkeep of these documentsEffectively manage your own diary in order to give full support to our servicesBe a point of contact for all service users, their families and staff within your networkBe involved and contribute to management meetings, daily office functions and represent the company, when needed, in the public/professional domainPlanning and organising meetings and communicating on day-to-day issues with your managerEnsuring information held by the company about individual service users is kept securely and updated regularly in line with the Data Protection Act 1998Support staff to work within boundaries of their role and capabilitiesBe involved in fact finding and information gathering where complaints or concerns have been raisedPlan and deliver staff appraisals and supervisions with other HR related tasks and where necessary, be part of the disciplinary processCarry out relevant risk assessments in regard to health and safety in the work place, specifically lone working practicesBe actively involved in mentoring or training staff either in a structured session or whilst working alongside themEnsure and monitor that support staff follow policies, procedures and guidance from the Employee handbookFully comply with the requirements set out by the Health and Social Care Act 2014, Health and Safety at Work Act 1974, GSCC, Health and Social Care Regulations 2010, Safeguarding Policies and CQC standardsUnderstand and adhere to the policies as set out in the Mental Health Act 2013The Ideal CandidateExperience Supporting Adults with Learning disabilities and/or mental health conditionsA minimum of a Level 3 in Health and Social Care with an aim to complete level 5.Experience of managing a team including rotas, appraisals and disciplinariesAble to motivate and encourage a team successfully. What's in it for you?The opportunity to develop a career in a secure and fulfilling role at an organisation that values growing its team from within. You can continuously learn on the job with the benefit of paid training and the opportunity to gain recognised qualifications.You will work at an organisation that celebrates age, gender and diversity within an inclusive culture. The organisation promotes an environment of wellbeing with support for you to stay healthy and happy. The opportunity to earn rewards through a Refer a Friend scheme.Access to Wagestream, enabling greater control over your finances.At National Care Group, we are dedicated to building a diverse, inclusive and authentic organisation. So, if you're ready to embark on a journey where your potential outweighs your current skill set, we encourage you to apply. You might have the right values and attitude we are looking for!Apply today or email me @ jason.kenyon@nationalcaregroup.com for more information.