IMSERV is one of the UKs leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas, and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.
PURPOSE OF THE ROLE:
* Develop and maintain a relationship with a portfolio of customers; ensuring operational, industry, and contractual performance levels are met.?
* Be the first point of contact for your customers by responding to verbal and written customer queries, complaints, and any complex queries.
* Manage and understand the expectations of the customer and ensure service lines are adhered to.
* Ensure internal and external customers have all the required information to install meters, collect data and invoice correctly
MAIN RESPONSIBILITIES:
1. Pro-actively manage your customer portfolios to ensure a consistently high level of service that leads to customer satisfaction, retention, and growth through monitoring, reporting, and managing each customers operatio...