Working as a key part of the Digital Operations team the post holder will be responsible for providing the Health Board with specialist advice and support relating to a wide range of Digital technologies supporting our services.
Undertake incident, change and problem recording on our Service Desk Tool and ensuring these are documented effectively.
Investigating a range of Digital issues including the following and liaising with senior members of the Digital team and external suppliers as required: -
* Second line troubleshooting on range of end-user computing equipment including PC's, Laptops, Smartphones, tablets, printers and other peripherals.
* Supporting, managing and developing supporting services (File Services, Active Directory, Application Delivery Systems, Asset & Management Systems for end user devices).
* Ensuring all end user equipment is kept safe from Cyber Security threats.
Undertake installation and configuration of new Digital hardware, software and systems to support various projects and new system installations across the Health Board.
Main duties of the job
Service Management involves delivering comprehensive second-line technical support for end user devices, software, and infrastructure, overseeing Active Directory and Office 365 administration, diagnosing and resolving complex incidents, managing software deployment, and ensuring all digital equipment is secure and fully operational in collaboration with infrastructure teams and Cyber Security.Including service Improvement which involves evaluating emerging digital technologies, adhering to ITIL standards, rigorously testing service changes, maintaining accurate documentation, and supporting project work including system installations and infrastructure developments.
Work to achieve agreed team objectives with the freedom to do this working within Digital Service guidelines.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
* Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
* Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
* Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
* 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
* Numerous mental health and learning disabilities services
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 07/08/2025.
Person Specification
Language Skills
* Welsh Speaking (Level 1)
Qualifications & Knowledge
* Degree in Digital related subject or equivalent experience
* Evidence of continual professional development
* ITIL Foundation Certificate
* Any Professional Registration
* Any formal relevant certification in technology platforms
Experience
* Extensive experience in providing second line support of operating systems and productivity applications
* Extensive experience of providing support on ICT equipment and software
* Experience of supporting local area networking technologies
* Experience of tools and software in Cyber Security protection
* Extensive experience of ICT Service Management applications and tools
* Working in an NHS/Healthcare environment
* Support of clinical applications and users
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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