Director of Retail | Cultural & Heritage Brand Cambridge | Competitive Salary & Package
We are partnering with a unique, commercially driven organisation that is currently undergoing a major omnichannel retail transformation. Blending physical retail, e-commerce, and product design, the business is building a modern, brand-led platform that connects culture, storytelling, and commerce. This is a rare opportunity to step into a high-impact leadership role shaping the future of retail within a distinctive and purpose-led environment.
The Role
Reporting to the CEO, you will lead a multi-faceted retail operation encompassing:
Multi-site physical retail locations
A growing e-commerce channel
An in-house product development and design function
You will define and execute a fully integrated retail strategy, aligning product, place, and digital to deliver a seamless customer experience and strong commercial performance.Key Responsibilities
Develop and deliver an omnichannel retail strategy across stores, online, and product
Drive revenue growth, profitability, and operational excellence
Budgeting and forecasting
Lead buying, merchandising, and stock planning
Oversee online trading, optimising conversion and customer journey
Shape and deliver distinctive product ranges with strong storytelling
Build and lead a high-performing, cross-functional team
Act as a key member of the senior leadership team, influencing directionAbout You
Senior retail leader with strong experience across multi-site operations and e-commerce environments
Commercially driven, with a focus on delivering measurable results
Data-driven mindset, using insight to inform trading decisions, optimise performance, and drive growth
Deep understanding of retail operations, including store standards, customer journey, and operational efficiency
Experience in buying, merchandising, or product development within a commercially focused setting is desirable
Demonstrated ability to build relationships and partner with key stakeholders across functions and at senior level
Comfortable operating in a hands-on leadership role, balancing strategy with execution
Agile, solutions-focused, and experienced in driving change within complex environments
Strong focus on delivering a seamless, high-quality customer experience across all channelsWhy This Role?
Opportunity to build a true omnichannel retail model
Unique blend of culture, creativity, and commercial retail
High visibility role with direct impact on growth and transformation
Collaborative, agile, and forward-thinking environmentBH36000