Overview
Job Title: Customer Order Management Administrator (Temporary)
Contract: 6 months – Start Date: May 2026. Pay Rate: £12.82 per hour. Hours: 37.5 per week (flexible office hours). Location: Peterborough, England (Hybrid – 3 days onsite).
Key Responsibilities
* Process customer orders accurately and within set deadlines.
* Allocate parts to orders within internal systems.
* Prepare and distribute export and shipping documentation.
* Maintain and update customer and order data to ensure accuracy.
* Carry out data cleansing activities across systems.
* Support order lifecycle tasks such as new customer set‑up and credit/debit processing.
* Produce and distribute internal reports.
* Provide general administrative support including filing, scanning, and document handling.
* Identify and report any issues or delays in a timely manner.
* Suggest improvements to processes where possible.
Performance Expectations
* Achieve a high level of accuracy in order processing.
* Process around 24 orders / 90 order lines per day.
* Complete the majority of service requests within 4 hours.
* Develop knowledge across multiple regions.
Skills & Experience
* Previous experience in order management or a similar role is beneficial.
* Comfortable carrying out repetitive tasks with strong attention to detail.
* Good IT skills, including Microsoft Office.
* Well organised and able to manage workload effectively.
* Able to follow processes and work within structured guidelines.
Key Competencies
* Results‑driven with a focus on meeting targets.
* Clear and effective communication skills.
* Strong attention to detail and accuracy.
* Willingness to learn and develop.
* Understanding (or willingness to learn) of order processing and systems.
Education
GCSEs (or equivalent) or relevant work experience.
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