Field Service Engineer – Road Machinery
Field Service Engineer – Road Machinery. The role covers East Anglia, South East, South West and South Coast, delivering first‑class service to internal and external customers while pursuing revenue opportunities.
Responsibilities
* Service and repair Dynapac road construction equipment.
* Identify mechanical problems using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
* Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting aftermarket solutions.
* Work in line with quotations and time guides, highlighting to management when additional work may be required.
* Ensure software updates are installed as new versions are released.
* Complete tablet inputs, electronic reports and timesheets in real time, providing comprehensive details of the work undertaken.
* Order parts as necessary and return parts in a clean condition at the time of job completion.
* Work overtime and honour reasonable call‑out requests as required.
* Attend relevant product or systems training courses.
Qualifications
* Formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics or related discipline (e.g., NVQ 3/C&G).
* Relevant experience in repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
* Advanced diagnostic and troubleshooting skills with comprehensive understanding of hydraulics, electrics and EATS.
* Effective communication with colleagues, management and customers.
* Cost‑conscious mindset to ensure maximum profitability.
* High level of diagnostic skills and problem‑solving ability.
* Confident use of computer systems and Outlook.
* Strong attention to detail and conscientiousness.
* Highly responsible, reliable, honest and trustworthy.
* Ability to understand technical literature and systems.
Desirable
* Experience of welding and fabrication.
* Prior experience with road equipment.
* Previous experience with an OEM dealer.
Grade: 11 • Location: Home based but covering the South of the UK • Contract: Full‑time, permanent
Benefits
Health & Wellbeing
* Health Cash Plan – Claim money back on prescriptions, glasses, dentist appointments, physio and more.
* Free Physio Access – Speak to a physio by phone or video.
* 24/7 GP Service – Private GP access anytime.
Life Outside of Work
* Enhanced Sick Pay – Extra support when you’re unwell.
* Family Leave – Enhanced maternity, paternity and adoption leave.
* IVF Support – Paid time off for treatment and appointments.
* Retirement Support – Enjoy bonuses and phasedown days when it’s time to retire.
Financial Extras
* Pension – We match your contributions up to 5%.
* Car Leasing – Salary sacrifice schemes through Tusker or Octopus.
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