Job Title: Counter Fraud Investigator
Location: Nottingham / Manchester / Tunbridge Wells / Whitstable/ Chesterfield (hybrid working)
Overview
Due to the continued success and expansion, we are now looking to recruit an experienced Claims Fraud Investigator to join our dynamic and forward-thinking teams.
With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products.
The purpose of this role is to protect our customers, partners, and our business from fraud.
Key Responsibilities
Screening incoming claims referrals against known fraud indicators and other risk factors, identifying cases where investigation is required as well as providing detailed feedback on those that do not to the Claims Department to assist in improving referral quality.
1. Managing fraud rings and linked claim investigations, adhering to internal and IFB protocols.
2. Utilising a variety of desktop tools (CUE, MIAFTR etc.) as well as various internet checks and databases to assist with claimant profiling and to determine the direction of the investigation.
3. Utilise conversation management techniques in order to further determine risk and separate honesty from inconsistency when dealing with all claimants and th...