AboutUs Werea24/7 reactivemaintenancecompany servingclientsacrossLondon,includingmanagingagents,commercialproperties,andbusinesschains.Ourmissionissimple:fast,reliable,andprofessionalmaintenanceserviceswhenclientsneedthemmost.Weregrowingfastandarelookingforanenthusiastic,organisedteamplayertohelpusdeliverexceptionalserviceeverystepoftheway. AbouttheRole Asa CustomerAccountExecutive ,youllbethefirstpointofcontactforjobrequestsfromouraccount-holdingclients.Youllcoordinateeverythingfromjobloggingtoengineerscheduling,andensureeachmaintenancejobiscompletedontimeandtoahighstandard.Thisroleisperfectforsomeonewithstrongorganisationskills,greatcommunication,andexperienceincustomeroraccountmanagement;especiallyinafast-pacedorfieldserviceenvironment. KeyResponsibilities Respondtojobrequestsviaphoneandemail Lognewjobsintooursystemquicklyandaccurately Scheduleandallocatejobstoengineers Trackjobprogressandkeepclientsupdated Ensureengineersarriveontime,takephotos,andprovideaccuratequotes Monitorjobcompletionandclosejobsonthesystem Raiseandsendinvoices Handleanycomplaintsorclientfeedback Maintainstrongworkingrelationshipswithclients Supportmonthlysales/revenuetrackingandhelphitteamKPIs WhatWereLookingFor Previousexperience incustomerservice,accountmanagement,orscheduling(ideallyB2Bormaintenance-related) Excellent organisationandmultitasking skills Strongwrittenandverbal communicationskills ComfortableusingsystemslikeOutlook,Excel,andCRM/jobtrackingtools Confident,proactive,anddetail-oriented Abletoworkunderpressureandmanagemultiplejobsatonce Flexibletotakeon-callwork WhyJoinUs? Careerprogression inagrowingstartup Flexibleworking splitbetweenhomeandoffice Bepartofa high-performance,supportiveteam Enjoya daysoffinlieu forweekendon-call TakeinitiativeandmakearealimpactfromDay1 Schedule 40hrs(ShiftWorking:9am-6pmand/or12pm-9pm) On-call:Weekendsevery3weeks(withadaysoffinlieuduringtheweek) Salary £26,000peryear Performance-basedbonusesavailable Benefits Companypension Flexitime On-siteparking Flexibleworkingenvironment Paidholidays Careerdevelopmentopportunities