THE ROLE:
My client, a successful manufacturing and engineering company, needs an internal sales administrator to support internal sales and customer account management activities.
Using your organisation and administrative skills you will provide support to the internal and external sales team. This will include dealing with customer requests over the phone and by email, maintaining accurate records, sending detailed information to customers and other duties to ensure the sales process runs smoothly and consistently high levels of customer service and satisfaction are maintained.
In this role you will:
Respond quickly and effectively to customer enquiries requests for information by email and other channels.
- Support the sales order process from quote / proposal to delivery.
- Liaise with internal and external sales colleagues for a seamless customer experience.
- Work closely with colleagues in all departments to ensure customers are kept informed at all stages and get the information required.
- Obtain customer feedback for use in improving products, services and customer experience.
- Maintain up to date customer, product, pricing and delivery information.
- Effectively manage systems and maintain accurate records.
THE CANDIDATE:
With experience in an internal sales / administration or customer service role, you will idally have worked in a manufacturing, technical or engineering company and / or be comfortable working with technical products. You will not be afraid to engage with and gain an understanding of technical products in order to understand customer requirements and communicate with clarity and confidence.
Your skills and experience should include:
- Strong written and verbal communication skills, able to adapt your communication to a diverse business to business customer base.
- Computer literate and IT systems and databases / CRMs.
- High attention to detail and able to maintain accurate and up to date records.
- Able to understand customer requirements and respond appropriately.
- Able to connect customers to the right people and get the information they need.
- Determined, able to manage your own workload and contribute towards team and company goals in a collaborative environment.
- Able to respond in a timely manner and work towards key deadlines with a flexible approach.
In this varied role you will have the opportunity to make it your own and enjoy being part of a successful and growing business that prides itself on excellent customer service