Job Description
FM Helpdesk Administrator – St Albans\n\nFull-Time | Permanent | Facilities Management | £29,000\n\nAn exciting opportunity has arisen for a proactive and highly organised Helpdesk Administrator to join a well-established Facilities Management team based in St Albans. This role is ideal for someone with strong administrative skills, excellent customer service, and the ability to manage multiple tasks in a fast-paced environment.\n\nKey Responsibilities\n\n * \n\n Answer incoming phone calls and emails via the helpdesk, assisting clients and internal teams.\n\n * \n\n Coordinate with Contract Managers and Field Operatives regarding planned and reactive maintenance.\n\n * \n\n Schedule and issue Planned Preventative Maintenance (PPM) tasks using an online software system.\n\n * \n\n Monitor completion of PPMs and chase engineers for updates as required.\n\n * \n\n Organise specialist visits and ensure they are completed within agreed SLA timeframes.\n\n * \n\n Approve engineer timesheets and maintain accurate weekly records.\n\n * \n\n Manage contract documentation and ensure compliance with audit requirements (e.g. BSI standards).\n\n * \n\n Analyse and approve invoices from subcontractors and specialists.\n\n * \n\n Issue maintenance invoices to clients on a monthly or quarterly basis.\n\n * \n\n Maintain and update engineer schedules, contract databases, and client systems (e.g.
RiskWise).\n\n * \n\n Support compliance and contract managers in maintaining statutory documentation and renewals.\n\n * \n\n Conduct regular self-audits to ensure internal processes and files remain compliant and accurate