Job Title: IT Support and Digital Marketing Assistant Job Summary: This is an on-site role for a IT Assistant based in Peterborough. The position offers an excellent opportunity to gain practical experience in IT support and digital marketing, whether you are currently studying, a recent graduate, or seeking to build new skills. In this entry-level role, you will provide technical support and assist with digital marketing efforts to enhance our online presence and drive business growth. Key Responsibilities: IT Support Duties: Responsibilities: 1. System Maintenance and Administration: · Oversee and maintain the organization's network infrastructure, servers, and computer systems. · Install, configure, and upgrade software and hardware components. 1. Security Management: · Implement and maintain security measures to protect systems from cyber threats, viruses, and unauthorized access. · Monitor security protocols and conduct regular security audits. 1. User Support: · Provide technical support to end-users, troubleshooting hardware and software issues. · Assist in resolving IT-related problems, responding to inquiries, and training users on system usage. 1. Backup and Disaster Recovery: · Implement backup and recovery procedures to ensure data integrity and continuity in case of system failure. 1. Documentation and Reporting: · Maintain documentation of IT procedures, configurations, and system changes. · Generate reports on system performance, security incidents, and maintenance activities. 1. Network Management: · Configure and maintain network equipment (routers, switches) and ensure network connectivity. 1. Collaboration and Coordination: · Collaborate with other IT team members, departments, and external vendors for system upgrades, projects, and deployments. · Coordinate IT-related activities, ensuring alignment with business needs. Digital Marketing Duties: * Assist in developing and implementing digital marketing strategies. * Help manage and update the company website, ensuring SEO optimisation. * Create and edit digital content for blogs, social media, and online campaigns. * Conduct market research and competitor analysis. * Monitor the performance of digital marketing campaigns using analytics tools. * Support social media management by engaging with users and boosting community engagement. * Assist with digital advertising tasks such as keyword research and campaign optimisation. Qualifications: * Graduated or currently enrolled in a Bachelor’s degree or a relevant programme (e.g., Information Technology, Digital Marketing, or a related field). * An interest in IT systems, networks, and digital marketing. * Basic knowledge of IT support procedures and digital marketing principles is desirable. * Strong problem-solving skills and attention to detail. * Good communication and interpersonal skills. * Ability to multitask and manage time effectively