Join our team as a Microsoft Dynamics 365 Specialist and play a key role in supporting, optimising, and continuously developing our divisional system. You'll collaborate with business units and cross-functional IT teams to drive efficiency and innovation. This role offers flexibility with remote working, occasional travel to our global sites, and infrequent visits to our Pembridge HQ. A valid driving licence is essential.,
* Configure and customise Microsoft Dynamics 365 CRM to fit real business needs.
* Drive exciting projects including upgrades, integrations, and migrations.
* Partner with marketing, sales, and customer service teams to shape solutions.
* Translate business requirements into smart system enhancements.
* Collaborate with developers and vendors to deliver technical solutions.
* Share expert advice on CRM capabilities and best practices.
* Automate processes and reduce manual work through clever CRM integrations.
* Deliver training and create user-friendly guides to boost adoption.
* Be the go-to person for CRM queries and troubleshooting.
* Monitor system health, data integrity, and performance for peak efficiency.
* Innovate with Copilot by creating prompts, templates, and use cases across Outlook, Teams, Excel, and Dynamics 365.
* Ensure smooth change management and testing processes.
* Manage data loading and integration tasks with precision.
* Balance development projects with BAU activities seamlessly.
* Optimise licence usage and support governance of application licences.
* Work closely with third-party suppliers to resolve escalated issues and deliver enhancements.
Higher-level education and relevant technical qualifications.
* Certifications such as Prince2 and ITIL are a plus.
* Experience in a manufacturing environment within sales, marketing, customer support, or IT.
* Ability to thrive in challenging and demanding customer environments.
* Background in 2nd line support or as a CRM superuser.
* Strong skills in Microsoft Dynamics CRM or other CRM systems in a technical capacity.
* Hands‑on experience with Microsoft 365 Copilot.
* Technical know‑how in SQL, SSRS, and programming languages (C#, JavaScript, HTML, XML).
* Familiarity with data transfer tools like TIBCO Scribe.
* Solid understanding of change management, master data, and testing processes.
* Basic configuration knowledge and strong analytical skills to solve complex problems.
Competitive salary range.
* Flexibility to work from home
* Contributory pension scheme
* Life assurance
* Employee Assistance Programme
* Cycle to work scheme
* Discounted health care
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