Customer Service Specialist Location: Bury St Edmunds (Hybrid – 3 days WFH) Job Type: Full-time, Permanent Salary: £30-33,000 About the Company Our client is an award-winning manufacturer of specialist engineering solutions to a global and loyal customer base. Due to continued growth, they are looking for a Sales Coordinator to join their expanding team. If you have some technical or engineering background and experience in customer service, sales support or sales administration AND you enjoy working with customers and technical products, then this role could be for you. The Role As Sales Coordinator, you will support the sales team and help ensure an excellent customer experience from initial enquiry through to order completion. You will work closely with customers, technical colleagues and internal departments to manage enquiries, prepare quotations and ensure orders are processed efficiently and accurately. Key Responsibilities * Respond to customer enquiries via phone and email in a professional and timely manner * Prepare quotations for existing customers and straightforward projects * Process orders, raise proforma invoices and check documentation for accuracy * Liaise with internal teams to provide updates on orders, lead times and requirements * Build strong customer relationships and maintain excellent service levels * Maintain accurate records within the CRM system ...