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We are looking for an enthusiastic Receptionist to join the team here at St Ermin’s Hotel.
If you want to work for one of the best places in hospitality, and want to multiply the fun, love, and energy we have at our workplace, we would love to hear from you.
Looking after our people is our top priority. We are a London living wage, Workplace Mental health-chartered Employer, and consistently voted as one of the Best Places to Work in Hospitality.
When you join us, you will become a vital member of our team. You will support us in delivering exceptional hospitality to our guests and help create a workplace that serves as a role model to others.
What do you get in return?
* Competitive salary and service charge – the more we earn, the more you earn!
* Fun, Love & Energy – it’s who we are.
* The best staff canteen in London – breakfast, lunch, and dinner.
* Benefits including Medicash Health Care Cash Plan (24/7 GP available for you and your household), financial advice, mental health support via MyStrength, retail and restaurant discounts, and more.
* Worldwide discounts for you, friends, and family at all Marriott hotel brands.
* An opportunity to create lasting memories.
As a Receptionist, you will ensure to deliver warm, gracious, personalized service to every guest, following St Ermin’s guidelines and Marriott standards. Embrace and display the culture of Fun, Love, and Energy.
What will you be doing?
* Greet guests warmly with a smile and by name. Be proactive in anticipating guest needs and providing exceptional hospitality.
* Handle all duties according to hotel policies, procedures, and standards.
* Be knowledgeable about daily hotel operations, including meetings and functions.
* Understand the Marriott Bonvoy program and its benefits.
* Operate Opera, Onity, eReg, PDQs, and Switchboard console.
* Be familiar with room availability, rates, packages, and promotions.
* Know the hotel’s room layouts, amenities, and services.
* Collaborate with other departments to ensure seamless service.
* Share the hotel’s unique history with guests.
* Provide local area and attraction recommendations based on guest interests.
* Follow check-in/check-out procedures and ensure smooth operations.
* Contribute to departmental goals like Bonvoy enrollments, upselling, and audit scores.
* Answer phones promptly and courteously.
* Maintain cleanliness of reception, lobby, and back office areas, adhering to Covid-19 guidelines.
* Assist with emails and guest inquiries.
* Support colleagues to complete tasks on time.
* Use PC and Opera systems responsibly, following PCI DSS procedures.
* Secure cash floats and adhere to cash handling procedures.
* Cover switchboard duties as needed.
* Perform any other reasonable requests from management.
Note: This outline is not exhaustive but highlights key duties.
To learn more about us, visit our Instagram @sterminshotel and @funloveenergy.
You must be eligible to work in the UK to be considered for this role.
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