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Job Description
Job Title
Hotel Reservations Specialist (Inbound)
Employer
Diamond Resorts (a subsidiary of Hilton Grand Vacations)
Location
Lancaster
Working Hours
The role requires the successful candidate to work five days over seven, 40 hours per week, between 8am-8pm across rostered shift patterns.
Office/Hybrid Working available.
Role Description
We are recruiting for a Hotel Reservations Agent for our Inbound Hotel Reservations Contact Centre at our Head Office near Lancaster city centre.
Responsibilities
* Provide exceptional customer service via inbound and outbound calls and emails, processing reservations accurately in Clarity and other systems.
* Offer comprehensive property, product, and service information, and proactively suggest resort options to enhance guests' vacation experience.
* Complete outbound call campaigns effectively, adhering to SOPs.
* Maintain data security and respond to email and callback requests promptly.
* Resolve customer issues by researching, identifying solutions, and following up.
* Follow QA standards, participate in training, and contribute to team meetings.
* Report system issues promptly to support team efficiency.
* Adhere to shift schedules, assist in onboarding new team members, and support global projects as needed.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industry: Hospitality
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