Job Specification For: Customer Success Lead Inspire Resourcing are currently recruiting for a Customer Success Lead on behalf of our client in Chesterfield. This is a great opportunity for someone who is looking to enhance the customer experience and enjoys building relationships. Key Responsibilities: * Serve as the primary point of contact for assigned, tiered, customer accounts, working alongside the account Growth Lead. * Build and maintain strong client relationships to ensure customer satisfaction and retention. * Maintain and update customer information in the CRM system. * Lead contract renewal negotiations, ensuring continued business success. * Lead price increase conversations to maximise customer profitability * Partner in delivering Customer Quarterly Business Reviews (QBRs). * Oversee the onboarding of newly acquired businesses, ensuring seamless integration. * Manage upgrades, legacy swaps, and recall projects. * Collaborate with Sales, Growth, Service Excellence, Technical Project Managers, and other internal teams to conduct trials and onboard new customers. * Establish feedback loops and track customer usage data to drive service improvements in collaboration with Service Excellence Champions. * Meet and exceed KPIs, including those related to: price increase, in-contract customers, and churn rates. Key Skills & Requirements: * Strong relationship management a...