Service Controller / Administrator - Commercial Heating / Electrical Services
This is a new position due to growth.
Hourly Paid: Monday - Friday; 8 hours per day (8:30 - 17:00 or 08:00 - 16:30 as work requirements may require)
Lunch: Half-hour
Hours Per Week: 40
Basic Salary: £28,000 per annum
Pension: 5% as per NEST currently
Holidays: 20 per year plus 8 Statutory; Monthly accrual
Probation Period: 12 months
Notice Period Thereafter: 1 month
Overtime (by arrangement): Sometimes necessary when others are on holiday or sick to ensure Engineers are updated and ready for the following working day hence some flexibility is occasionally needed; Overtime is paid the following month; Adjustments for overtime or absences are adjusted the following month depending on cut off time for processing
Responsible To: Senior Service Manager
Duties and Responsibilities:
1. Joint responsibility for daily operation of service desk tasks as may be required, advising and working with the Senior Service Manager. Assuming responsibility when covering for the Senior Manager due to absences and holidays ensuring the operational needs are met.
2. Liaise with finance department and office staff on job queries and costs.
3. Contacting manufacturers for whom work is carried out as service agents.