Customer Service Executive
Location: Watton, Norfolk, IP25 6JB
Salary: £26,509.50 per annum (pro rata)
6-month Fixed Term contract - 40 hours per week
Working Hours: Monday - Friday between 8am-6pm, flexible during operational hours
What you’ll do
* Respond to telephone and email enquiries from customers, contractors, and internal teams, ensuring timely and effective resolutions
* Handle inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
* Take payments
* Raise worksheets
* Monitor emails daily and complete admin tasks as a team
What we expect
* Experience working in a busy office/reception call centre environment
* Strong customer service skills, with the ability to handle queries professionally and empathetically
* Excellent communication skills, both written and verbal
* Good organisational skills, with the ability to prioritise tasks and meet deadlines in a performance‑driven environment
* Strong attention to detail and confidence using Microsoft Office and digital systems
* A proactive, team‑focused approach, with the ability to solve problems and adapt to change
What we offer
* Holidays: 22 days plus bank holidays (pro rata)
* Pension: Up to 6% contributory pension scheme
* Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
* Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
* Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
* Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
* Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging, representing and empowering all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds
Legal and EEO statement
We are committed to building a diverse and inclusive organisation and will make reasonable adjustments to accommodate disabled applicants who meet the minimum criteria. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. We support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge.
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