Band 2 Receptionist/Administrator | Birmingham Community Healthcare NHS Foundation Trust
Employer:
Birmingham Community Healthcare NHS foundation Trust
Location:
Birmingham, B13 8JL
Pay:
£24,465 per annum
Contract Type:
Permanent
Disability Confident:
No
Closing Date:
30/04/2026
About this job
This job advert will close as soon as sufficient applications have been received.
Please apply for this job as soon as you can, if interested.
This role is working with the teams at Moor Green and The Brain Injury Specialist Clinic based at Moseley Hall Hospital.
Our teams provide a range of services to people in the West midlands aged 16 and over who have an acquired Brain Injury.
This role requires an empathetic, efficient and confident person willing to support the patients and the team.
The successful applicant will need to be great with people and be able to demonstrate excellent administration skills.
Responsible for covering the reception desk and reception area, providing a meet and greet service ensuring a polite, efficient and professional introduction is given to all patients, staff and other visitors.
The Service is for people with Acquired Brain Injuries over the age of
16. All our services are provided by teams of clinical professionals and support staff who aim to provide integrated services in ways that best meet the needs of patients and their carers.
The post holder will provide administrative and business support to the departments within Moor Green and the Brain Injury Specialist Clinic. The team consists of Consultants, Neuropsychologists, Speech and Language Therapists, Occupational Therapists, Physiotherapists, Rehab Assistants, Administrator and Medical Secretary.
* Book BISC appointments and add to clinical diaries using the service database.
* To input all BISC referrals onto the service database.
* To upload BISC documents onto the service database.
* Monitoring and supporting the Moor Green and BISC waiting lists.
* Removing, adding and transferring patients within the wait lists.
* Maintain a visitor signing in/out book and ensure the reception area is presentable, tidy and safe.
* Reporting any issues through the appropriate channels.
* Ensure patients/visitors are seen within agreed standards, ensuring escalation procedures are followed and any other issues or concerns are escalated to appropriate staff.
* On arrival of patients to reception, book patients in and verify their demographic details.
* When required ask patients or carers to complete any identified questionnaires.
* To engage with all visitors and proactively signpost them to the most appropriate area.
* To deal with any verbal queries, concerns or complaints from patients, clients or visitors in a professional manner and escalation to appropriate staff.
* Follow agreed procedures, log any estates issues reported ensuring any issues are escalated through the appropriate channels.
* Liaise with transport and interpreting services when required and escalation any issues to the appropriate staff.
* To provide administrative support to the patient pathway process, ensuring information is recorded timely and accurately onto identified information systems.
* Ensuring any delays to the patient are escalated to the appropriate staff.
* On a daily basis deal with telephone enquiries/queries received into the service ensuring any messages are communicated timely and accurately.
* Check identified answer machine messages and generic email accounts at regular intervals throughout the day ensuring all messages are actively dealt with and communicated to the relevant person/team.
* Follow local procedures to produce electronic and written correspondence this may include: emails, letters, reports, agenda’s, minutes and standardised templates.
* Maintain department manual and electronic filing systems, ensuring systems are regularly maintained and archiving is completed to local and Trust policies and procedures.
* Undertake photocopying or collation and distribution of information in relation to the work of the Service.
* Provide support to the service during periods of short staffing levels by completing priority tasks identified by the Supervisor/Team lead to ensure smooth running of the service.
* Assist the supervisor/team lead to create and develop standards and procedures in relation to the role to ensure they are up to date.
* Where identified, assist new employees or work experience placements with on the job training or shadowing for administration tasks related to the role to ensure they are up to date. (Placements may be patients, volunteers, school leavers etc.).
* Assist with the completion or preparation of audits as directed by the Supervisor/Team lead.
This advert closes on Tuesday 14 Apr 2026
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