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Service Support Analyst (Contract Role)
We are seeking an experienced Service Desk Support Analyst to join a long-standing client of ours, starting from July 2025 for an initial 3-month contract. This is an exciting opportunity to contribute to the delivery of high-quality IT technical support services within a fast-paced environment.
Title: Service Support Analyst
Rate: £205 per day (in scope of IR35)
Contract Duration: 3 months
Start Date: July 2025
Location: London, 5 days a week on-site requirements
Role Overview: As a Service Support Analyst, you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise will help maintain excellent customer satisfaction through effective incident management and the delivery of reliable, consistent, and high-quality IT services. You will be responsible for diagnosing and resolving technical issues, mentoring junior team members, and ensuring SLAs and KPIs are met.
* Delivering 1st, 2nd line, and some 3rd line IT technical support with a strong customer focus.
* Owning and resolving user issues through remote or on-site support.
* Providing high-quality solutions and workarounds within agreed SLAs.
* Assisting in the Problem Management process and contributing to service improvements.
* Strong experience supporting complex Microsoft/Windows environments / IT systems in large and diverse environments.
* Window 11 configuration (imaging laptops, configuring mobiles).
* Experience with ServiceNow ticketing system.
* BAU support, e.g., troubleshooting Windows 11 issues.
* Supporting employee lifecycle processes (new starters, leavers).
* Supporting Microsoft applications (e.g., Outlook).
* Exceptional customer service skills with a history of delivering high satisfaction, including face-to-face support at the help desk.
This role offers an excellent opportunity for a skilled IT service desk professional to contribute to a dynamic and evolving IT service environment.
If interested, please apply with your CV, highlighting relevant experience, to Ryan at [emailprotected]
Services advertised are those of an Employment Business.
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