We have a fantastic opportunity for a Service Advisor to join the team at Nisbets.
Working Hours: 38.75 hours, Monday - Friday. Shifts include 8 am - 4:45 pm and 8:15 am - 5 pm on rotation.
Annual Salary: £25,349
As a Service Advisor, you will be the key point of contact providing excellent service to customers contacting the Service Department. You will handle inquiries about machinery, offering friendly and helpful assistance. Once trained, you will provide basic technical advice, manage repairs, and determine warranty status. You will work with a collaborative and supportive team that values teamwork and collective effort.
We value our people and offer a supportive work environment promoting growth. We support a hybrid working model after training.
Key Accountabilities
* Be the first point of contact for customers, managing calls, emails, or QMS to a satisfactory resolution.
* Raise repair requests, both in and out of warranty.
* Provide troubleshooting advice to minimize repairs or site visits.
* Perform additional service activities as requested by the Service Team Leader.
Skills and Experience
* Experience in customer service.
* Proficiency in Microsoft Office and company systems.
* Excellent written and spoken English.
* Attention to detail, ability to stay calm under pressure, multitask, and think creatively for customer solutions.
Core Skills
* Teamwork
* Communication
* Coaching style
* Drive for results
Benefits include a competitive salary with a performance bonus of up to 3%, 25 days holiday (pro-rated), additional day off for your birthday, options for extra holiday or cash bonus based on attendance, subsidized canteen, retail discounts, employee assistance program, ongoing training, and industry qualifications.
About Us
Nisbets is committed to equality and fair treatment for all colleagues. We welcome reasonable adjustments for applications or interviews. We are a forward-thinking business, passionate about our customers, innovation, and growth. Join us to make your mark in a supportive environment that values development and ethical practices.
If you're ready to take the next step, apply today.
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