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Linus Health is a Boston-based digital health company focused on transforming brain health for people across the world. By advancing how we detect and address cognitive and brain disorders – leveraging cutting-edge neuroscience, clinical expertise, and artificial intelligence – our goal is to enable a future where people can live longer, happier, and healthier lives with better brain health.
We are a team of 105+(and growing!), embarking on an exciting period of accelerated growth. We invite collaborative, self-driven and impact-oriented professionals to join our dynamic and fast-growing team.
Does this sound like an innovative & disruptive start-up where you could see yourself? If so, please continue reading…
Role Summary:
We are seeking a highly skilled and motivated Program Manager to oversee the project management and health of our enterprise customers particularly within the clinical research space. The ideal candidate will have experience in managing complex, large-scale projects, an understanding of the clinical research and pharmaceutical industry, and a proven track record of ensuring customer success and satisfaction. This role includes end-to-end study and project management support, starting with the contracting process through final deliverable and study close-out. You will work closely with internal teams (CS, Data, Support, Sales, Product, Engineering) and external stakeholders (Sponsors, CROs, Study Teams, Sites) to ensure seamless program onboarding, ongoing execution, and overall client satisfaction.
Please note that this role must be based in CST or EST, with strong preference to EST. This person will work closely with our international team so we are not able to consider candidates who are the PST at the moment.
What You'll Do:
Study Project Management & Oversight
* Plan, lead, and manage existing and new enterprise-level projects for assigned accounts from inception to completion, delivering the work within the defined scope and timeline
* Develop and execute detailed project plans in alignment with study protocols and customer requirements, and ensure timely and accurate reporting on project progress internally and externally
* Coordinate start-up and ongoing activities between multiple projects, working directly with various internal cross-team resources (e.g., Implementation Managers, Customer Support Specialists, Data Coordinators, and technical teams)
* Monitor project performance, address challenges, and implement corrective actions as needed to meet timelines for key milestones and deliverable
Customer Relationship & Success
* Serve as the main customer point of contact, escalation point, and the owner of the customer relationship. Maintain strong customer relationships over the course of projects and across studies.
* Proactively monitor active implementations and ongoing customer engagements by monitoring progress, resolving issues and initiating appropriate corrective action, as required.
* Collaborate with customers to define the program's success criteria and opportunities for expansion; proactively track progress and adherence to success metrics
* Lead meetings with customers to review individual project status and overall program health, based on defined success metrics
Cross-Functional Collaboration & Proactive Management
* Work closely with cross-functional teams including Sales, Data, Engineering, and Product to ensure alignment on customer requirements and product capabilities
* Facilitate communication and collaboration between internal teams to drive swift resolutions of customer issues
* Provide regular program updates to management, including program health, risk mitigation plans, and to escalate unexpected events impacting project schedules
* Proactively identify opportunities for improvement to processes
Reporting & Documentation
* Create and maintain project documentation, including project plans, status reports, customer knowledgebase, and meeting notes
* Report on and track key project metrics, including portfolio activity, customer health, customer feedback, and insights to stakeholders ensuring transparency and alignment throughout the project lifecycle
About You:
Must Haves:
* 5+ years of relevant project management or program management experience
* Bachelor’s degree in Healthcare, Science, or a related field (or equivalent related experience)
* Role related experience within the pharma, biopharma or life sciences industry is required
* Proficiency in customer and project management tools (Gainsight, Smartsheet, Jira or similar), and Excel
* Self-starter, problem-solver mindset, with a strong ability to learn new technologies
* Strong communication skills including written, verbal and presentation, with demonstrated ability to manage concurrent complex programs in a dynamic, fast-paced environment
* Highly organized and detail-oriented, while being flexible, and comfortable with ambiguity
* Passion for improving the way people care for their mental and physical health
Nice To Haves:
* PMP certification
* Startup experience
* Experience with data transfers and deliverables
Please note that we are not using 3rd party agencies for this position right now and will not accept any unsolicited resumes. We ask that you kindly please refrain from reaching out to our team members directly.
Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
General Business and Customer Service
* Industries
Software Development
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