Summary
The Apprentice Telecoms Administrator will support the team with admin tasks, including document management, scheduling, data entry, and project support. They’ll gain hands-on experience in the telecoms property sector while working towards a Business Admin qualification.
Wage
£24,570 a year
20 paid holiday days per year, plus bank holidays. An additional extra day holiday allowance for each year worked, up to a maximum of 5 days. Discretionary annual bonus.
Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm
37 hours 30 minutes a week
Start date
Wednesday 1 October 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
An average week will include a mix of admin, project support, and team coordination tasks. The apprentice will play a key role in helping the business run smoothly.
Tasks may include:
* Assisting with document preparation, filing, and data entry
* Managing emails, scheduling site visits, and updating trackers
* Supporting the team with client communications and project admin
Where you'll work
UNIT 9-11
CHESTER COURT
CHESTER PARK
ALFRETON ROAD
DE21 4AB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DCG
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
* Business Administrator Level 3 Apprenticeship Standard
* Training will be completed in the workplace where an assessor will visit regularly
Requirements
Essential qualifications
GCSE in:
* English (grade C/4 or above)
* Maths (grade C/4 or above)
Desirable qualifications
A Level in:
2 subjects (grade C/4 or above)
BTEC in:
any subject (grade Pass)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Problem solving skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Initiative
* Microsoft Office
* Willingness to learn
* Reliable
* Punctual
* Willing to ask questions
Other requirements
Mix of remote working and UK travel to attend meetings.